SOUTHDESIGN – PRIVACY POLICY

Last Updated: 2 April 2025

1. INTRODUCTION

SouthDesign (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, our “Services”).

We respect your privacy and are committed to protecting it through our compliance with this policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. INFORMATION WE COLLECT

We may collect several types of information from and about users of our Services, including:

2.1 Personal Information

Information that identifies you personally, such as:

Name
Email address
Postal address
Telephone number
Payment information
Any other identifier by which you may be contacted online or offline

2.2 Non-Personal Information

Information that does not directly identify you, such as:

Browser type and version
Operating system
Device information
IP address
Usage data (pages visited, time spent on pages, etc.)
Referral source

3. HOW WE COLLECT INFORMATION

We collect information in several ways, including:

3.1 Direct Collection

Information you provide to us when you:

Register for an account
Place an order
Subscribe to our newsletter
Request information or assistance
Participate in surveys or contests
Communicate with us

3.2 Automated Collection

Information collected automatically through:

Cookies
Web beacons
Server logs
Other tracking technologies

3.3 Third-Party Sources

Information we may receive from third-party sources, such as:

Business partners
Marketing affiliates
Social media platforms
Public databases

4. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send administrative information, such as updates to our Terms and Privacy Policy
Respond to your comments, questions, and requests
Personalise your experience on our Services
Send promotional communications, such as special offers or other information we think you may find interesting
Monitor and analyse trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights and property of SouthDesign and others

5. DISCLOSURE OF YOUR INFORMATION

We may disclose your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf.

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as a business asset.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

5.4 Protection of Rights

We may disclose your information to enforce our policies, protect our or others’ rights, property, or safety.

6. DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services.

8. YOUR RIGHTS AND CHOICES

8.1 Account Information

You may review, update, or delete the information in your account by logging into your account settings.

8.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8.3 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

8.4 Your South African Privacy Rights

In accordance with the Protection of Personal Information Act (POPIA), South African residents have the right to:

Request access to their personal information
Request correction of inaccurate personal information
Request deletion of their personal information
Object to the processing of their personal information
Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

9. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy when transferred internationally.

11. THIRD-PARTY LINKS

Our Services may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of any third-party website or service. We encourage you to review the privacy policies of any third-party website or service you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@southdesign.co.za

Information Officer:
Email: info@southdesign.co.za